WIPO LMS Solutions and What They Reveal About Solving Global eLearning Challenges

Rolling out a digital learning strategy across countries with different infrastructures, languages, and educational requirements isn’t just complex — it’s an art form. Standardising intellectual property education for trademark examiners in Asia? Now that’s a challenge. But that’s exactly what the World Intellectual Property Organization (WIPO) set out to do, and they tapped Pukunui to bring it to life using custom Moodle™ software implementations that actually work across borders.

Here’s how we helped WIPO build an adaptable, scalable eLearning network for IP offices across Asia — and what your organisation can learn from it.

Why WIPO Needed More Than Just an LMS

WIPO aimed to elevate trademark examiner training with an Individualized Training & Learning Management System for Trademark Examiners (ITLMS-TM). This wasn’t just about putting some training online — they needed:

• A core Learning Management System (LMS)
• A customised Competency Framework
• A Training Management Framework (TMF)

The catch? Every country’s IP office had different goals, staffing levels, and operational constraints. A one-size-fits-all platform would crash before takeoff. So instead, WIPO set out to co-create a modular, Moodle™ software-based system tailored to individual examiner roles and capabilities.

Working With Pukunui: Beyond Hosting, Into Holistic Support

WIPO needed more than a Moodle™-enabled website. They needed expertise in localisation, migration, long-term support and — crucially — LMS training. Cue Pukunui.

We’ve delivered and supported over 500 Moodle-based LMS platforms in the Asia-Pacific region. WIPO’s requirements fit neatly into our wheelhouse: From custom training to cloud hosting and multilingual support for learners and admins, our team worked across geographical and technological gaps to get these missions off the ground smoothly.

Case Spotlights: What LMS Transformation Actually Looked Like

MYIPO Malaysia: Elevating LMS Skills Through Focused Training

In Malaysia, staff were new to Moodle™ software usage. So we developed and delivered a 5-day, high-impact, hands-on training to bring their team up to speed quickly — no long-winded lectures, no tech overwhelm.

• Customised lesson plans tailored to end users’ daily tasks
• Ongoing monthly sessions: ½ day of support, consultancy, and content review.

By the end of the training they were all confident and excited to use the LMS.

DIP Cambodia: Seamless Migration and Setup Support

Cambodia needed a full LMS migration — and they couldn’t afford extended downtime. We:

• Assessed infrastructure fragilities before starting
• Created fresh new Moodle-compatible content
• Led 4 days of practical staff training with examples based on real workflows

This reduced disruption and ensured programme ownership stayed local once the project wrapped.

Bangladesh DPDT: Adapting Training to a Fast Timeline

Bangladesh’s Department of Patents, Designs & Trademarks asked us to replicate the smooth LMS migration Cambodia received — in slightly less time.

• 3 days of dedicated training and change management workshops
• Post-migration testing and fix cycles built into the transition phase

The result? Zero loss of content, fully documented admin dashboards, and confident ownership by the local IP team within the first month.

DGIP Indonesia: Building Early Infrastructure With Flexibility in Mind

Indonesia’s IP office hadn’t fully committed to which direction their LMS transition would take. But they knew they’d need:

• Migration advisory and server topology consultation
• Budget-conscious staging environment forecasts
• Future-proofed admin training to avoid vendor lock-in

This “prepare first, scale later” strategy deferred costly development without compromising future expansion.

Lessons from the WIPO Collaboration

Collaborating with WIPO affirmed some things we already knew — and taught us a few new tricks along the way:

• Local buy-in is non-negotiable. Even the best LMS flops without local ownership. We worked closely with each IP office to co-design features based on their workflows.
• Custom training matters. Pre-built training modules rarely address local admin challenges. That’s why we created field-specific training, not just “how to use Moodle™ software” videos.
• Scaling doesn’t mean sacrificing quality. Using a flexible, modular LMS allowed each team to standardise their delivery model while still tailoring the user experience.

Key Features We Implemented Across IP Offices

Though no two Moodle™ software configurations were identical, several high-impact building blocks emerged across implementations:

• Role-specific learning dashboards for trademark examiner levels
• Customisable course templates to fast-track new content uploads
• Competency tracking for self-paced progression
• Workshops and peer forums to decentralise support

Why a Moodle™ Software Platform Was the Right Fit

We frequently get asked: Why Moodle™? Why not a subscription LMS with all the bells and whistles?

Simple.

Moodle™ software is open-source, highly configurable, and widely supported in both public-sector and education-first environments. WIPO and its regional offices gained:

• Unlimited customisation (down to the user role)
• Local hosting flexibility to comply with government frameworks
• Cost predictability with zero licensing fees

In projects like this — where regional disparity and sustainability matter more than flashy UI or feature creep — Moodle™ software remains the enterprise-grade go-to.

Getting Strategic With Long-Term Support

LMS success isn’t measured by how fast it’s built, but by how well it’s maintained. In each country, we offered follow-up options like:

• Scheduled monthly check-ins
• New content support and translation guidance
• Upgrade planning aligned with Moodle™ release cycles

These weren’t “extra services” — they were core to the sustainability model.

What This Means for Your Organisation

If you’re launching an online training programme across multiple countries or departments, the WIPO experience holds several takeaways:

• Customisation matters more than features
• People stay engaged when content feels like it’s built for them
• Long-term LMS success comes from capacity building, not flashy design

Let’s Talk About Your LMS Needs

You may not be training trademark examiners in five different countries, but if you’re trying to manage learning for dispersed users, the challenges — and the solutions — are similar.

At Pukunui, we don’t just build systems. We partner with organisations to build capacity. Whether you’re just starting, migrating platforms, or rebuilding your digital learning experience, we’re ready to help.

Contact us today to find out how we can tailor a Moodle™ software system that meets your learners’ needs — without the headaches.

FAQs About LMS Solutions for Global Learning

What is an LMS, and why is it important for global education?

An LMS (Learning Management System) is a platform for delivering, managing, and tracking online education. For global organisations, it ensures consistent training delivery, local adaptability, and centralised reporting.

How does Moodle™ software support customised learning?

Moodle™ software is open-source, which means it can be tailored to match each user’s learning path, assessment needs, and local preferences — from language to content structure.

What are the challenges of implementing a global LMS?

Common issues include differing infrastructure, language barriers, learner engagement, scalability, and a lack of ongoing support. That’s why co-creation and local training are so critical.

Can I host an LMS locally for data compliance?

Yes, Moodle™ software can be hosted locally or on region-specific servers to comply with national data protection laws, which is essential for many government and educational projects.

What kind of training is needed for LMS admins and staff?

We recommend hands-on, scenario-based training that reflects actual workflows. Training should include user roles, content creation, reporting, and troubleshooting.

Do LMS platforms support multiple languages?

Yes. Moodle™ software in particular offers multilingual support, enabling organisations to provide localised user experiences without building separate platforms.

How does Pukunui support long-term LMS success?

We offer ongoing support, regular maintenance, personalised consulting, and on-call troubleshooting. Our goal is to build systems that your team can confidently run over the long haul.

Is Moodle™ software scalable for large organisations?

Absolutely. Moodle™ software powers enterprise-level organisations and universities worldwide. With the right server architecture and training, it can scale from 50 to 500,000 users.